Usability testing is a method for evaluating a product or service by testing it with real users. Users will be instructed to complete a series of tasks and will then be asked for feedback on where they experienced difficulty or confusion. Results will be analyzed to identify common trends and issues. The goal is to better understand how users interact with the product and, based on the results, make improvements that will enhance user's experience.
The Introduction to eoStar course is the first step in introducing new users to the eoStar software, and lays the foundation for subsequent training classes. Here, users learn how to launch, connect to, and navigate the application correctly and efficiently.